Plain terms for the site and for the work.

1. Who this covers

Known, and (the studio, we) is the design and development studio of Josie Rigali. These terms apply to anyone who reads knownand.com (the site) and to every client the studio works with (you). By using the site or accepting a proposal, you accept them.

Client work is scoped in a written proposal. The proposal states the deliverables, price, timeline and anything specific to your project. These terms fill in everything the proposal leaves out. Where the two differ, the proposal wins.

2. Using the site

The site is free to read and free to link to. It has no accounts, no comments and no user content. It is provided as is, and it may change or go offline without notice.

Do not copy the site's design, text or code for another site, use the site to send unsolicited messages, or run automated tools against it beyond ordinary crawling. If you find a security problem, report it to the address in security.txt instead of exploiting it; reports made in good faith are welcome.

3. Site content

The text, design, code and images on the site are © Josie Rigali unless stated otherwise. Case studies describe client work with the client's agreement, or with names and figures withheld. Brands named on the site belong to their owners, and naming them does not imply that they endorse the studio.

The site's source is public on GitHub so the build can be read. Publishing it does not grant a licence to reuse the design or the text.

4. Services

Work starts when you accept a proposal in writing (email counts) and any first payment in the proposal has been received. The proposal states what is included, what is out of scope, when work is done and how acceptance works.

Changes to scope are agreed in writing and priced before they start. If you delay providing material, feedback or access that the work depends on, the timeline moves by the same amount.

Some engagements are delivered with a partner (for example a development or security firm). The proposal names the partner and says which parts each side delivers.

5. Fees and payment

Each engagement is quoted as a fixed price before work starts. Retainers are billed monthly. The payment schedule, due dates and any deposit are in the proposal. If an invoice is overdue, work may pause until it is settled.

Prices exclude taxes and third-party costs: fonts, stock, hosting, domains, software seats and similar. Third-party costs are passed through at cost, and only with your approval first. Your proposal sets out each engagement and its price.

6. Your materials

You keep ownership of everything you bring: brand assets, content, data, credentials, product information and unreleased work. You confirm that you have the right to share it with the studio.

We use your materials only for your engagement, protect them as described in the privacy policy, and return or delete them on request when the engagement ends. Credentials go into a password manager and are never sent by chat, email or prompt.

7. Ownership of the work

On final payment you own the deliverables made for you: designs, source files, code written for your project, documentation, and the domain, data and accounts set up in your name. Until final payment the studio holds them.

Tools, templates, methods, components and code that the studio made before or outside your engagement stay the studio's. Where they are part of your deliverables, you receive a perpetual, non-exclusive licence to use them there. Third-party assets such as fonts, stock and open-source libraries stay under their own licences, which we identify for you.

8. Showing the work

Once the work is public, we may name you as a client and show it in the studio's portfolio and case studies, unless the proposal says otherwise or you ask us not to. Confidential details, unreleased work and business figures appear only with your written permission.

9. AI tools

AI tools are part of how the studio works: research, drafting, design and code. Client material is handled under one rule, written out in the privacy policy: it is never fed into an AI model that was not designed for data sovereignty. AI output is reviewed by a person before it reaches you, and AI-assisted code ships only after an adversarial review and tests.

Each proposal lists the AI tools, if any, that will touch your material. You may ask, in the proposal, for none to be used on it.

Products we design or build for you may call whichever AI provider you choose. That choice is yours, it is recorded in the proposal, and your customers' data then flows under your policies.

10. Confidentiality

Each side keeps the other's non-public information confidential during and after the engagement, and uses it only for the work. This does not cover information that is already public, was already known to the receiving side, or must be disclosed by law.

11. What we promise, and what we do not

Services are provided with reasonable skill and care, and deliverables match the proposal at acceptance. If something delivered does not match the proposal, tell us within 14 days of delivery and we fix it.

We do not guarantee business results: search rankings, sales, sign-ups, funding, app-store approval or the behaviour of third-party services. Security work reduces risk. No system is impossible to breach, so each proposal states what is monitored, what the response times are and what is excluded. Notes on tax or law are general; take specialist advice for your situation.

12. Liability

To the extent the law allows, the studio's total liability for an engagement is limited to the fees you paid for that engagement, and neither side is liable to the other for indirect or consequential loss such as lost profit, lost data or lost business. Nothing here limits liability that cannot be limited by law.

13. Ending an engagement

Either side may end an engagement with written notice, on the notice period in the proposal. You pay for work done up to that date, and we hand over everything that has been paid for. Retainers end at the close of the notice period.

14. Changes to these terms

We may update these terms. The date at the top is the current version. Changes apply to the site from the day they are posted, and to engagements agreed after that day.

15. Governing law

These terms are governed by the laws of the United States and of the state named in your proposal. Disagreements go first to a good-faith conversation between the two of us; if that fails, to the courts of that state.

16. Contact

Questions about these terms: rigaliresearchdevelopment@gmail.com.